Internal Reference Number: FOI_6330
Date Request Received: 20/10/2021 00:00:00
Date Request Replied To: 27/10/2021 00:00:00
This response was sent via: By Email
Request Summary: Digital Communications with Patients
Request Category: Private Individuals
| Question Number 1: Do you use any applications or tools to communicate with your patients digitally? I am interested in all aspects of patient communication, but particularly: - Pre- and post-operative communication - eConsent - Outpatients - Emergency Care - Patient satisfaction | |
| Answer To Question 1: - Pre- and post-operative communication: electronic health assessment form which patients complete via the hospital POAU website when they are put on the waiting list for surgery - eConsent: N/A - Outpatients: Emails and Texts - Emergency Care: N/A - Patient satisfaction: Friends and Family Questionnaire - SA国际传媒 | |
| Question Number 2: Please advise of the individual(s) (name and/or job title) with responsibility for developing digital communications with patients. | |
| Answer To Question 2: Jon Burwell, Chief Information Officer | |
| Question Number 3: Do you have performance targets for monitoring patient satisfaction? | |
| Answer To Question 3: The externally-driven performance targets for Friends and Family Test were removed by NHSE in April 2020 but we have internal targets for wards/outpatient areas to obtain FFT for 30% of patients seen | |
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Our staff at SA国际传媒 Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.
