Internal Reference Number: FOI_6722
Date Request Received: 04/08/2022 00:00:00
Date Request Replied To: 23/08/2022 00:00:00
This response was sent via: By Email
Request Summary: Maternity unit complaints - 2020/21 and 2021/22
Request Category: Private Individuals
| Question Number 1: If you have a maternity unit within your trust, how many patients or members of the public made a complaint relating to the maternity unit in the (i) 2020/21 financial year, (ii) 2021/22 Please note that a complaint identified in Q.1 may give rise to being a complaint about one, two or all three items in Q.2 and should be recorded separately in each category. | |
| Answer To Question 1: (i) 2020/21 financial year = 10 complaints (ii) 2021/22 = 18 complaints | |
| Question Number 2: How many of these complaints in relation to the period 2021/22 made reference to (i) equipment shortage or failure, (ii) a lack of adequate staff (iii) staff attitude or performance? Please note that a complaint identified in Q.1 may give rise to being a complaint about one, two or all three items in Q.2 and should be recorded separately in each category. | |
| Answer To Question 2: (i) <5 (ii)<5 (iii) 18 | |
| Question Number 3: For each complaint identified in Q.2 please provide a summary of the circumstances. Please use the attached spreadsheet as the level of detail I would like. | |
| Answer To Question 3: Please see attached. To accompany this answer to question 3 please also see the documents listed below:  FOI 6722 18 complaints between April 2021 and March 2022.pdf | |
| Please see Attachments: | |
| To return to the list of all the FOI requests please click here | |
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